Genesys Engineer

Role: Genesys Engineer Duration: 6 months + Location: India (Remote) Mandatory Skills Experience: Expertise in Genesys Cloud CX IVA/Conversational AI, GenAI agent assist, and speech/text analytics. CRM/ITSM integration, WEM/WFO, and automation experience. Strong client-facing and orals leadership skills. Roles and Responsibilities Define target-state architecture and migration roadmap for CCaaS and omnichannel engagement. Design IVA/Conversational AI, Agent Assist, and analytics solutions. Integrate CRM (Salesforce/Dynamics/Siebel), WFM/WFO, and telephony/SBC. Ensure compliance (PII, PCI), observability. Lead orals, solution governance, and vendor management.