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About the role
Notice Period : Immediate to 30 days Experience : 3-5 Years Mandatory skills : Technical support on Windows OS/ MacOS, Fortigate or Sophos, good knowledge on cyber security. IT Infrastructure & System Support Provide technical support for Windows OS , macOS , Linux/Ubuntu Administer Microsoft 365 services — Exchange Online, SharePoint, Teams, user accounts, and security configurations. Troubleshoot and manage Fortigate or Sophos Firewalls , including VPNs, security policies, and logs. Perform system upgrades, patching, monitoring, and routine maintenance. Troubleshoot end-user issues related to hardware, software, and network connectivity. Maintain IT documentation, asset records, and operational procedures. Required Skills & Qualifications 3–5 years of experience in IT support or system administration. Hands-on experience supporting Windows, macOS, Linux/Ubuntu, and Windows Server . Strong knowledge of Microsoft 365 administration . Experience with Fortigate or Sophos firewalls . 1–2 years experience in cybersecurity compliance, ISMS operations, or incident response. Understanding of data protection concepts (GDPR, DPDP, ISO 27001 or similar). Good knowledge of networking basics: TCP/IP, DNS, DHCP, VPN, routing, switching. Strong documentation, analytical, and communication skills. Strong English communication skills to support and coordinate effectively with Onshore users.
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