ServiceNow Tech Lead

Job Title: ServiceNow Technical Lead Location: Bengaluru, India Role Overview The ServiceNow Technical Lead will be responsible for leading a team in delivering both out-of-the-box/new custom-configured solutions and system integrations on the ServiceNow platform. This role combines hands-on technical delivery with strategic leadership, ensuring operational support and platform evolution align with business needs. Key Responsibilities Technical Leadership Lead the end-to-end technical delivery of ServiceNow projects, including scoping, designing and documenting technical specifications, estimating, development, and implementation. Troubleshoot complex platform issues and provide scalable solutions. Define, maintain, and ensure compliance with architectural, coding, and configurations standards and best practices for ServiceNow configurations, customizations, and maintaining the platform. Guide the design and delivery of technical integrations between ServiceNow and enterprise systems. Stay current with ServiceNow upgrades and new features to ensure platform optimization. Provide technical guidance and mentorship to ServiceNow developers. Coordinate with solution architects, business analysts, project managers, scrum masters, and project sponsors to ensure alignment between technical delivery and business objectives. Oversee platform stability, usability, and performance across production and non-production environments. Required Skills & Qualifications Technical Expertise 7-10 years of hands-on experience with ServiceNow modules including ITOM, ITSM, CSM, IRM, TPSM, and Agile. Proficiency in designing and implementing ServiceNow solutions using industry best practices. Experience with scoped application builds, integrations, upgrades, and delivering to project schedule. Strong understanding of ITIL frameworks and process automation. Leadership & Communication Proven ability to lead teams and manage multiple priorities in a fast-paced environment. Excellent communication and presentation skills, with the ability to translate business requirements into technical solutions. Critical thinking and pragmatic decision-making to optimize platform architecture and delivery. Preferred Certifications ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist (CIS) in ITSM, HRSD, IRM Certified Application Developer (CAD) Job Title: ServiceNow Technical Lead Location: Bengaluru, India Role Overview The ServiceNow Technical Lead will be responsible for leading a team in delivering both out-of-the-box/new custom-configured solutions and system integrations on the ServiceNow platform. This role combines hands-on technical delivery with strategic leadership, ensuring operational support and platform evolution align with business needs. Key Responsibilities Technical Leadership Lead the end-to-end technical delivery of ServiceNow projects, including scoping, designing and documenting technical specifications, estimating, development, and implementation. Troubleshoot complex platform issues and provide scalable solutions. Define, maintain, and ensure compliance with architectural, coding, and configurations standards and best practices for ServiceNow configurations, customizations, and maintaining the platform. Guide the design and delivery of technical integrations between ServiceNow and enterprise systems. Stay current with ServiceNow upgrades and new features to ensure platform optimization. Provide technical guidance and mentorship to ServiceNow developers. Coordinate with solution architects, business analysts, project managers, scrum masters, and project sponsors to ensure alignment between technical delivery and business objectives. Oversee platform stability, usability, and performance across production and non-production environments. Required Skills & Qualifications Technical Expertise 7-10 years of hands-on experience with ServiceNow modules including ITOM, ITSM, CSM, IRM, TPSM, and Agile. Proficiency in designing and implementing ServiceNow solutions using industry best practices. Experience with scoped application builds, integrations, upgrades, and delivering to project schedule. Strong understanding of ITIL frameworks and process automation. Leadership & Communication Proven ability to lead teams and manage multiple priorities in a fast-paced environment. Excellent communication and presentation skills, with the ability to translate business requirements into technical solutions. Critical thinking and pragmatic decision-making to optimize platform architecture and delivery. Preferred Certifications ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist (CIS) in ITSM, HRSD, IRM Certified Application Developer (CAD)