Watts Application Support Engineer Consultant MFT KGS CH (Bengaluru)

Role title Consultant AI Application Support (Level 2) Role purpose (why the job exists) Provide advanced Level 2 (L2) support for AI-based applications by performing deep triage, troubleshooting, and resolution of incidents and service requests escalated from L1 Service Desk. Distinguish functional queries from technical incidents, restore service quickly, and escalate to L3 Product Support (Advisory UK service lines) with complete diagnostic context. Strengthen operational readiness for rapid scale (20 apps 100+ apps) through knowledge management, documentation, and observability/reliability improvements. SFIA 8 accountability level SFIA Level 4 Enable * Works under general direction within transparent frameworks and processes * Resolves complex issues and delivers outcomes independently for assigned services/applications * Contributes to continuous improvement, operational readiness, and knowledge maturity * Influences L1 effectiveness through guidance, documentation, and deflection content Role title Consultant AI Application Support (Level 2) Role purpose (why the job exists) Provide advanced Level 2 (L2) support for AI-based applications by performing deep triage, troubleshooting, and resolution of incidents and service requests escalated from L1 Service Desk. Distinguish functional queries from technical incidents, restore service quickly, and escalate to L3 Product Support (Advisory UK service lines) with complete diagnostic context. Strengthen operational readiness for rapid scale (20 apps 100+ apps) through knowledge management, documentation, and observability/reliability improvements. SFIA 8 accountability level SFIA Level 4 Enable * Works under general direction within transparent frameworks and processes * Resolves complex issues and delivers outcomes independently for assigned services/applications * Contributes to continuous improvement, operational readiness, and knowledge maturity * Influences L1 effectiveness through guidance, documentation, and deflection content