Senior Engineer - Production Support and Operations

SA1 / Sr. Engg - GTS Run Roles & responsibilities Support the management and maintenance of production environments hosting Audit applications, ensuring availability, stability, and performance Contribute to the creation, update, and adherence of support and operational process documentation, following established standards and procedures Perform daytoday support and operations activities for Audit applications such as KPMG Clara Workflow, KPMG Clara for Clients, and Quality & Compliance Evaluation Resolve incidents and service requests within defined SLAs, escalating appropriately when required Act as a technical support lead at the team level for infrastructure and platform issues, assisting in diagnosis and resolution Ensure production environments comply with defined operational policies, security controls, and governance requirements Execute and validate postdeployment activities following scheduled releases to ensure system stability and operational readiness Coordinate with platform and infrastructure teams to support server health checks, patching activities, and vulnerability remediation Apply handson knowledge of Microsoft Azure services to support cloudbased production environments Use Azure Application Insights and monitoring tools to proactively identify issues and support rootcause analysis Leverage AI tools and technologies to improve productivity, quality, and efficiency in development, testing, and support activities Leverage SQL skills to perform data analysis and troubleshooting for application and operational issues Collaborate effectively with Application Support, Business Support, Engineering, Deployment, and Global Platform Operations teams to achieve operational goals Provide timely updates on issues, risks, and resolutions to senior team members and managers Support KPI tracking and reporting aligned with objectives defined by the Support and Operations leadership Participate in knowledgesharing sessions, internal workshops, and learning forums to stay current with best practices and emerging trends in Support and Operations This role is for you if you have the below Educational qualifications Bachelor's degree in Computer Science. Work experience 4-6 Years of Experience Experience Level Senior Level .