IT Service Desk Analyst

Degree or equivalent experience/qualifications.

2-5 years experience in an IT Support role.

Experience with Service Now and Active Directory.

Experience with laptop hardware and software troubleshooting.

Be comfortable with face-to-face interaction and adaptable to change.

Are proactive, have urgency and a passion for IT.

High degree of accuracy.

Collaborative team player who enjoys supporting others and contributing to a high-performing service desk environment.

Able to apply your knowledge and practical skills to troubleshoot and resolve issues, using sound judgement to make decisions and escalate where needed.

Excellent verbal and written communication skills.