Application Support Engineer

Job Title : Application Support Engineer

Location: Alpharetta , GA

Duration: Contract

Job Description:

Application Support Specialist will be part of a dynamic team responsible for Incident/problem management, support and monitoring in an ITIL focused delivery organization. We are looking for a well-rounded individual that has exposure and experience in system administration with a java background who can plug in to be a utility player in a team responsible for service delivery and post production support. Experience required in the following areas: · System Administration background in Unix/Linux environments · Experience working with/supporting monitoring applications including Apica, NimSoft, AppDynamics and Splunk. AppDynamics experience is a must have. · Strong technical background in system engineering, tools and understanding of application architecture · Thorough understanding of databases, web server/load balancing and Application server is required. Oracle/Mongo/WebSphere/Tomcat · Demonstrate ability to manage and drive multiple projects within a dynamic environment · Experience in a global, multi-site, multi-function shared services environment is preferred · Background in incident/problem management · Ability to work independently and troubleshoot issues in the application runtime environment. · Excellent verbal and written skills. Technical Skills Required · Experience in system administration role in a Unix and Middleware capacity · Experience with diagnostics tools used for enterprise monitoring to identify root cause like NimSoft (CA-UIM), Apica, AppDynamics and Splunk · Proficient in scripting languages including shell, Python and use of regular expressions · Experience with Release management · Experience with the following environments/languages Java, Midrange, X86 · Experience with multiple protocols like HTTP, HTTPS, TCP and technologies like JSON, HTML, XML and web services · Experience working in DevOps, MicroServices environment in an operational capacity · Exposure with the following tools/applications: Kafka, Zookeeper, Eureka · Exposure supporting/monitoring applications in a Software as a Service (SaaS) model

EDUCATION/EXPERIENCE: · Bachelor's degree in related technical field; Master's degree preferred · 5-7 years industry experience · 3-5 years in system administration · 3-5 years supporting monitoring tools in an application support environment · 1-3 years in Java development · 1-3 years in working SaaS, DevOps, MicroService support models

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