Tech Support Engineer

Provide technical support to the operations team on device maintenance, trouble shooting and replacements. Learn and train operations team members based on good knowledge of product and solutions. Update records on support provided, maintenance and trouble shooting. Voice Process: Handle incoming calls, emails, or chats from customers regarding technical issues. Provide step-by-step solutions or escalate unresolved issues to higher-level support. Reach out to customers for follow-ups, issue resolution, or proactive technical checks. Conduct feedback calls post-resolution or after installations/updates. Maintain detailed records of calls and outcomes in CRM tools. Provide real-time voice-based assistance to customers experiencing technical problems. Maintain detailed records of calls and outcomes in CRM tools. Guide customers verbally through troubleshooting steps. Ensure clear documentation of issues discussed and actions taken.