Technical Support Specialist || Pune & Bangalore -

Greetings from KVC CONSULTANTS LTD. We are hiring right now for------ Technical Support/ Service Desk Job Description -- LARGEST IT MNC - Pune Hinjewadi Phase- 2 Bangalore , Electronic City Walk-in at Kolkata Location -- --Work location will be Pune and Bangalore Only International Voice Service desk SALARY STRUCTURE :- FRESHERS --- Rs 2.77 LPA -- for BTECH / BCA -- GRADUATES Rs 4.50 LPA -- 7.00 LPA GRADUATE with 1+ Years of Experience For Bangalore , Pune and Kolkata 5 days working / Cabs available Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Microsoft , Azure , O365 , Troubleshooting Skill set needed Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and good English speaking skills" Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or DM -- Service desk @ City applied with resume Daksha ---- 8263832525 Shahera --- 8309578581 HR - ALISHA - 9628373764 HR SAKSHI -- 7379458018 HR ALISHA - 7317049319 ##KVC CONSULTANTS LTD ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING