Desktop Support Engineer I (Field support Engineer)

Role Overview: As a skilled desktop support engineer at Kyndryl, you will be responsible for assisting clients with computer hardware and software issues. You will work remotely to troubleshoot hardware and software problems, install and upgrade systems, and provide basic IT support. Your role will involve responding to client support requests, troubleshooting networking issues, and advising on software or hardware upgrades. You will have the opportunity to provide basic training in computer operation and management while ensuring fast and effective support for clients. Key Responsibilities: - Respond to client support requests. - Contact clients to identify the nature of the problem. - Travel to client locations or connect remotely to troubleshoot issues. - Install and maintain hardware and computer peripherals. - Install and upgrade operating systems and software. - Troubleshoot networking and connection issues. - Advise on software or hardware upgrades. - Provide basic training in computer operation and management. Qualifications Required: - Must have 6-8 years of Desktop Engineering support experience. - Good knowledge of deep troubleshooting, hardware, software, applications like desktop, laptop, printers, network, VPN, OS, etc. - Hands-on experience with Desktop Support, Microsoft365 Applications stack support, Security tools. - Knowledge of different IT frameworks and tools with advanced troubleshooting skills. - Knowledge base creation and maintenance. - Ability to effectively communicate with both technical and customer stakeholders. - Fluent in English language(s). Additional Company Details (if present): At Kyndryl, diversity is celebrated as a core value. The company welcomes individuals from all cultures, backgrounds, and experiences. Kyndryl fosters an inclusive workplace through initiatives like the Kyndryl Inclusion Networks, which provide support and advice to employees. The company encourages employees to bring their whole selves to work and supports the activation of an equitable culture. Kyndryl offers state-of-the-art resources, Fortune 100 clients, and benefits that reflect the diversity of its employees. The company invests in employee learning programs, certifications, volunteering opportunities, and support for personal well-being. (Note: The instructions did not require the inclusion of "Who We Are" and "Your Future at Kyndryl" sections in the final Job Description.) Role Overview: As a skilled desktop support engineer at Kyndryl, you will be responsible for assisting clients with computer hardware and software issues. You will work remotely to troubleshoot hardware and software problems, install and upgrade systems, and provide basic IT support. Your role will involve responding to client support requests, troubleshooting networking issues, and advising on software or hardware upgrades. You will have the opportunity to provide basic training in computer operation and management while ensuring fast and effective support for clients. Key Responsibilities: - Respond to client support requests. - Contact clients to identify the nature of the problem. - Travel to client locations or connect remotely to troubleshoot issues. - Install and maintain hardware and computer peripherals. - Install and upgrade operating systems and software. - Troubleshoot networking and connection issues. - Advise on software or hardware upgrades. - Provide basic training in computer operation and management. Qualifications Required: - Must have 6-8 years of Desktop Engineering support experience. - Good knowledge of deep troubleshooting, hardware, software, applications like desktop, laptop, printers, network, VPN, OS, etc. - Hands-on experience with Desktop Support, Microsoft365 Applications stack support, Security tools. - Knowledge of different IT frameworks and tools with advanced troubleshooting skills. - Knowledge base creation and maintenance. - Ability to effectively communicate with both technical and customer stakeholders. - Fluent in English language(s). Additional Company Details (if present): At Kyndryl, diversity is celebrated as a core value. The company welcomes individuals from all cultures, backgrounds, and experiences. Kyndryl fosters an inclusive workplace through initiatives like the Kyndryl Inclusion Networks, which provide support and advice to employees. The company encourages employees to bring their whole selves to work and supports the activation of an equitable culture. Kyndryl offers state-of-the-art resources, Fortune 100 clients, and benefits that reflect the diversity of its employees. The company invests in employee learning programs, certifications, volunteering opportunities, and support for personal well-being. (Note: The instructions did not require the inclusion of "Who We Are" and "Your Future at Kyndryl" sections in the final Job Description.)