End User Support Professional

The Role Responsibilities: Design, deploy, and maintain windows/Linux-based desktop environments for end-users. Configure and manage desktop applications, including office suites, email clients, web browsers, and productivity tools. Provide technical support to end-users for windows/Linux desktop-related issues. Collaborate with other IT teams to integrate windows/Linux desktops with existing systems and infrastructure. Develop and maintain documentation for Winodws/Linux desktop configurations, policies, and procedures. Evaluate new technologies and tools to improve the windows/Linux desktop environment. Implement security best practices to ensure the integrity and confidentiality of windows/Linux desktop systems. Troubleshoot hardware and software issues on Windows/Linux desktops. Monitor ticket queues, prioritize incidents and requests, and ensure timely resolution and fulfillment according to defined SLAs. Maintain accurate records of all IT assets, including hardware, software, licenses, and peripherals. Coordinate with security teams to deploy patches, updates, and security configurations to Linux endpoints in a timely manner. Requirements: Bachelor s degree in computer science, Information Technology, or related field. Minimum of 3 to 5 years of experience in windows Linux systems administration, with a focus on desktop environments. Excellent troubleshooting skills and the ability to diagnose and resolve desktop-related issues and Strong communication, ability to interact effectively with end-users and technical teams. Ability to work independently and collaboratively in a fast-paced environment. Ticketing system experience (e.g., ServiceNow, Remedy, Jira ) Familiarity with remote desktop protocols (e.g., RGS, RDP, VNC). Who You Are Who You Are You re good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, you re open and borderless naturally inclusive in how you work with others. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.