Informatics Technical Specialist Support/ 1st Line Support

Job Description: As a Level 1 Technical Support Specialist at our company, your main responsibility will be to provide first-line technical support to our B2B clients. You will focus on quick problem determination, troubleshooting, and delivering excellent customer service within defined SLAs. Key Responsibilities: - Deliver Level 1 support for hardware, software, and services as per contract - Troubleshoot and resolve issues related to OS, Email (Outlook/Exchange/Lotus), Networking(VPN/Connectivity), O365, VMware, and collaboration tools (Teams, Webex, Slack) - Handle password resets, entitlement checks, and incident logging in ticketing tools - Escalate issues to appropriate teams while acting as the client's advocate - Manage service outages and update status messages - Maintain software license and hardware inventory records - Meet SLAs, SLOs, and KPIs with high customer satisfaction Qualifications Required: - Excellent verbal & written English communication - Strong customer service and troubleshooting skills - Knowledge of Windows, macOS, O365, VMware, Networking, Internet Security, and Collaboration tools - Familiarity with IT ticketing systems - Multilingual ability is a plus Your Future at Kyndryl: Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond taking your future to the next level. With Kyndryl, the sky's the limit. Additional Company Details: Omitting this section as no additional details of the company were provided in the job description. Job Description: As a Level 1 Technical Support Specialist at our company, your main responsibility will be to provide first-line technical support to our B2B clients. You will focus on quick problem determination, troubleshooting, and delivering excellent customer service within defined SLAs. Key Responsibilities: - Deliver Level 1 support for hardware, software, and services as per contract - Troubleshoot and resolve issues related to OS, Email (Outlook/Exchange/Lotus), Networking(VPN/Connectivity), O365, VMware, and collaboration tools (Teams, Webex, Slack) - Handle password resets, entitlement checks, and incident logging in ticketing tools - Escalate issues to appropriate teams while acting as the client's advocate - Manage service outages and update status messages - Maintain software license and hardware inventory records - Meet SLAs, SLOs, and KPIs with high customer satisfaction Qualifications Required: - Excellent verbal & written English communication - Strong customer service and troubleshooting skills - Knowledge of Windows, macOS, O365, VMware, Networking, Internet Security, and Collaboration tools - Familiarity with IT ticketing systems - Multilingual ability is a plus Your Future at Kyndryl: Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond taking your future to the next level. With Kyndryl, the sky's the limit. Additional Company Details: Omitting this section as no additional details of the company were provided in the job description.