ITSM Service Now Developer

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the worlds leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our peopleKyndrylsthat means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally figuring it out. This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients. There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isnt specific to any one platform, so youll need a good feel for all of them. And because of this, youll experience variety and growth at Kyndryl that you wont find anywhere else. Roles and responsibilities Develop ServiceNow Solutions in the ITSM, with minimum bugs and rework Collaborate with Process Analyst and Architect to ensure the developed features follow ServiceNow best practices Keeps up-to-date with the new releases and features of the ServiceNow platform. Developing, configuring, and customizing the ServiceNow platform to fit business requirements. Collaborating with cross-functional teams to identify and prioritize business requirements. Writing clean, efficient, and maintainable code requires expertise to achieve. Documenting code and application functionality. Staying abreast of emerging trends and technologies in ServiceNow development ensures your success. Integrate ServiceNow modules with other enterprise systems to create a seamless and efficient information flow. Create and update CMDB catalog items, forms, and views, transform maps, IRE, Script Includes and Business rules. Establish and maintain data integrations to ensure accuracy and consistency. Youll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. Thats the kind of impact you can have! This is a project-based role where youll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, youll find the right opportunities and a buddy to support your growth. Boredom Trust us, that wont be an issue. Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job, and youll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions. Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Technical Skill Expertise Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary. With 8 to 10 years of experience in ServiceNow development. Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes workflows etc. Producing and running test cases to guarantee software quality. Experience with software development methodologies such as Agile or Waterfall is desirable. Extensive Knowledge IT Service Management (ITSM), CMDB and service catalog. Experience in API integrations with other systems Proven problem-solving and analytical abilities Excellent communication and collaboration skills Capability to work both independently and collaboratively Preferred Technical Skill Expertise .