Performance & Capacity Management (PCM)

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the worlds leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our peopleKyndrylsthat means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role As a System Administrator at Kyndryl, youll solve complex problems and identify potential future issues across the spectrum of platforms and services. Youll be at the forefront of new technology and modernization, working with some of our biggest clients which means some of the biggest in the world. Theres never a typical day as a System Administrator at Kyndryl, because no two projects are alike. Youll be managing systems data for clients and providing day-to-day solutions and security compliance. Youll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients. Analyze system utilization trends. Forecast processor and infrastructure growth. Optimize workload placement and resource consumption. Produce capacity plans for customer growth and hardware refreshes. Support chargeback/showback reporting. Assist hardware planning and business case development. Identify CPU, memory, storage, and workload bottlenecks. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Youll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times Yes! But youll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career. Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you wont find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Technical and Professional Expertise Strong experience in z/OS Performance & Capacity Management, including RMF, SMF, WLM, capacity modeling, and performance engineering. Expertise in processor utilization analysis, trend analysis, forecasting, and workload optimization. Hands-on experience with IBM zPCR, zBNA, SAS/MXG, and performance reporting tools. Knowledge of Windows Server 2016/2019, VMware ESX, and public/private cloud environments, including on-premises to cloud migrations. Strong analytical, troubleshooting, and data-driven decision-making skills. Preferred Technical and Professional Experience IBM Z Performance and Capacity Management certifications. Experience with IBM zPCR, zBNA, OMEGAMON, RMF Monitor III, and enterprise monitoring tools. Proficiency in SAS/MXG, reporting, visualization, and performance analytics. Knowledge of Parallel Sysplex, LPAR optimization, IBM Z hardware architecture, and WLM policy management. Experience with Power BI, Tableau, Grafana, or similar reporting platforms. Familiarity with cloud/hybrid capacity planning, financial modeling, cost optimization, and ITIL Service Capacity Management. Experience with Infrastructure as Code (IaC), vulnerability management, Active Directory, and ADFS. Strong stakeholder management, presentation, and documentation skills supporting mission-critical enterprise environments. Being You The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you dont meet every requirement, we encourage you to apply. We believe in growth, and were excited to see what you can bring. At