SAP Concur Travel & Expense Business Analyst

Travel & Expense Business Analyst/Concur Configuration Specialist Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the worlds leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our peopleKyndrylsthat means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Are you ready to join the team of software engineering experts at Kyndryl We are seeking a talented SAP Concur Travel Technical Lead to become part of our CIO Concur Travel team. At Kyndryl, we value effective communication and collaboration skills. When you recognize opportunities for business change, you will have the ability to clearly and persuasively communicate complex technical and business concepts to both customers and team members. Youll be the go-to person for problem-solving of customers business and technical issues. You have a knack for effectively identifying and framing problems, leading the collection of elements of information, and integrating this information to produce timely and thoughtful decisions. Your aim throughout, is to improve the effectiveness, efficiency and delivery of services using technology and technical methods and methodologies. Responsibilities Include: Troubleshoot incidents with T&E applications and integrations Provide level 3 and level 4 technical support for users Propose solutions to minimize technical issues and improve user experience Technical leadership for projects Preparation of test scenarios Ensure T&E operations are compliant with company policy Configure and maintain Concur Expense and Request modules Improve documentation resources Generate Intelligence reports Maintain ICS integration to SAP S/4Hana Technical support of Employee Vendor payments configuration in SAP S/4Hana Technical support of American Express Corporate card remittance and payment configuration Stay current with SAAS releases Your continuous grooming of features/user stories to estimate, identify technical risks/dependencies and clearly communicate them to project stakeholders will ensure the features are delivered with the right quality and within timeline. You will maintain and drive the clearing of technical debt, vulnerabilities, and currency of the 3rd party components within the product. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you wont find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Technical and Professional Expertise: 5+ years with SAP Concur Expense, Request, Intelligence configuration and support 5+ years SAP Concur Travel module Certified Professional Expense Configuration or equivalent 2+ company implementations of SAP Concur expense Corporation card implementations experience Manage enhancement projects independently Good stakeholder communication Ability to plan, organize and prioritize work Effective in achieving support SLAs Service Now support experience Power BI experience in creating and maintaining models MS Office experience Preferred Technical and Professional Experience: SAP Concur Travel, Expense and Request SAP Concur certification Service Now support group Being You The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you dont meet every requirement, we encourage you to apply. We believe in growth, and were excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging being a valued, respected, trusted member of the team is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. Thats The Kyndryl Way. What You Can Expect Your career with us isnt just a jobits an adventure with purpose.