ServiceNow Catalog SME

Role Overview: At Kyndryl, as a Data Analyst, you will play a crucial role in unlocking the power of data to drive strategic decisions and shape the future of the business. Your expertise in basic statistics, business fundamentals, and communication will be harnessed to uncover valuable insights and transform raw data into rigorous visualizations and compelling stories. Working closely with customers as part of a top-notch team, you will dive deep into vast IT datasets, unraveling hidden mysteries, and discovering trends and patterns that will revolutionize customers' understanding of their landscapes. Your role will extend beyond traditional data analysis as you become a trusted advisor, utilizing domain expertise, critical thinking, and consulting skills to unravel complex business problems and translate them into innovative solutions. Your proficiency in cutting-edge software tools and technologies will empower you to gather, explore, and prepare data for analysis, business intelligence, and insightful visualizations. Collaboration will be at the heart of your work as you collaborate closely with cross-functional teams to ensure data is in its finest form, ready to deliver actionable insights. Key Responsibilities: - Utilize expertise in basic statistics, business fundamentals, and communication to uncover valuable insights from data - Transform raw data into rigorous visualizations and compelling stories - Work closely with customers to dive deep into IT datasets, discovering trends and patterns that revolutionize their understanding - Act as a trusted advisor, utilizing domain expertise, critical thinking, and consulting skills to unravel complex business problems - Gather, explore, and prepare data using cutting-edge software tools and technologies - Collaborate with cross-functional teams to ensure data is ready for analysis and insightful visualizations Qualifications Required: - Excellent problem-solving, analytical, and critical-thinking skills - Strong communication and presentation skills to convey complex data insights to both technical and non-technical audiences - Ability to manage multiple projects simultaneously with a high level of attention to detail - Degree in a quantitative discipline such as industrial engineering, finance, or economics (preferred) - Knowledge of data analysis tools and programming languages like Looker, Power BI, QuickSight, BigQuery, Azure Synapse, Python, R, or SQL (preferred) Company Details: Kyndryl focuses on inclusivity and welcomes individuals of all cultures, backgrounds, and experiences. The company values belonging, where every employee is a valued, respected, and trusted member of the team. Kyndryl provides a dynamic, hybrid-friendly culture that supports employees' well-being and growth. The company offers Be Well programs designed to support financial, mental, physical, and social health. Kyndryl is committed to creating a diverse environment and is an equal opportunity employer. (Note: The additional details of the company provided in the JD have been omitted as they mainly focus on the company culture and values, which have been summarized in the Company Details section.) Role Overview: At Kyndryl, as a Data Analyst, you will play a crucial role in unlocking the power of data to drive strategic decisions and shape the future of the business. Your expertise in basic statistics, business fundamentals, and communication will be harnessed to uncover valuable insights and transform raw data into rigorous visualizations and compelling stories. Working closely with customers as part of a top-notch team, you will dive deep into vast IT datasets, unraveling hidden mysteries, and discovering trends and patterns that will revolutionize customers' understanding of their landscapes. Your role will extend beyond traditional data analysis as you become a trusted advisor, utilizing domain expertise, critical thinking, and consulting skills to unravel complex business problems and translate them into innovative solutions. Your proficiency in cutting-edge software tools and technologies will empower you to gather, explore, and prepare data for analysis, business intelligence, and insightful visualizations. Collaboration will be at the heart of your work as you collaborate closely with cross-functional teams to ensure data is in its finest form, ready to deliver actionable insights. Key Responsibilities: - Utilize expertise in basic statistics, business fundamentals, and communication to uncover valuable insights from data - Transform raw data into rigorous visualizations and compelling stories - Work closely with customers to dive deep into IT datasets, discovering trends and patterns that revolutionize their understanding - Act as a trusted advisor, utilizing domain expertise, critical thinking, and consulting skills to unravel complex business problems - Gather, explore, and prepare data using cutting-edge software tools and technologies - Collaborate with cross-