Technical Resolution Specialist - Network and Systems Support

Service Deliver Manager Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the worlds leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our peopleKyndrylsthat means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Join our team as a Technical Resolution Specialist, where you will play a pivotal role in maintaining and optimizing Kyndryls complex, high-traffic internet site communications and network-based product systems. This isn't just a job its a chance to immerse yourself in cutting-edge technology and be at the forefront of innovation. As a Technical Resolution Specialist, you'll be the engineer of scalable local and wide-area network solutions, bridging multiple platforms and protocols, including IP and VOIP. Your mission is to ensure seamless system performance, troubleshoot network issues, and orchestrate the installation of vital components such as routers and switches in collaboration with our trusted vendors. But that's not all you'll also be at the forefront of innovation, developing tools to automate network system deployment, administration, and monitoring, while actively participating in project planning and implementation. This role isn't just about technical expertise; it's about collaboration and growth. You'll provide training and lend your expertise to proposal writing, enhancing our collective knowledge. You'll collaborate closely with development teams to fine-tune system operability, conduct rigorous tests to ensure network redundancy and resilience, and even step up to provide on-call service coverage when needed. At the heart of your work is a commitment to technical excellence and customer satisfaction. You'll offer expert advice on best practices, support actions, and architectural definitions, all while supporting your colleagues be it Architects, Site Reliability Engineers (SREs), or other specialists in delivering customer solutions. In this role, you'll thrive in a vibrant atmosphere of teamwork and collaboration, where every day brings new challenges and opportunities to apply your knowledge and expertise. Your contributions will make a significant impact on our technical team, as you focus on supporting and maintaining customer systems, resolving incidents, implementing changes, and investigating critical issues. Additionally, you'll conduct system reviews, provide recommendations based on technology best practices, and serve as a trusted advisor to our valued customers. If you're ready to take your technical skills to the next level and thrive in a role that values innovation, collaboration, and expertise then this opportunity is tailor-made for you. Join us at Kyndryl, in shaping the future of technology and unlocking its limitless potential. Your Future at Kyndryl Kyndryl's focus on providing innovative IT solutions to our customers means that as a part of the Technical Specialist team, youll be working with the latest technology and will have the opportunity to learn and grow your skills. Whether you progress your career to a Technical Leader and Principal or migrate to other technical career paths such as an Architect or Data Scientist we have opportunities you wont find anywhere else. Who You Are Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Skills and Experience 7 years of experience in a Technical Support/Resolution role or similar function Proven experience planning and implementing scalable local and wide-area network solutions between multiple platforms and protocols (including IP and VOIP) Expertise in operating internet site communications and/or network-based (Cloud) product systems Preferred Skills and Experience Systematic and troubleshooting skills Certifications in cybersecurity, cloud computing, or project management Exceptional communication (verbal and written) skills Being You The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you dont meet every requirement, we encourage you to apply. We believe in growth, and were excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is .