Technical Support Specialist

Role Overview: As a Level 1 Technical Support Specialist at Kyndryl, you will be part of an elite team providing exceptional technical assistance to B2B clients. Your primary responsibilities will include delivering Level 1 support for hardware, software, and services, troubleshooting various technical issues, handling password resets and incident logging, and ensuring high customer satisfaction by meeting SLAs and KPIs. Key Responsibilities: - Deliver Level 1 support for hardware, software, and services as per contract. - Troubleshoot and resolve issues related to OS, Email (Outlook/Exchange/Lotus), Networking (VPN/Connectivity), O365, VMware, and collaboration tools (Teams, Webex, Slack). - Handle password resets, entitlement checks, and incident logging in ticketing tools. - Escalate issues to appropriate teams while acting as the clients advocate. - Manage service outages and update status messages. - Maintain software license and hardware inventory records. - Meet SLAs, SLOs, and KPIs with high customer satisfaction. Qualification Required: - Excellent verbal & written English communication. - Strong customer service and troubleshooting skills. - Knowledge of Windows, macOS, O365, VMware, Networking, Internet Security, and Collaboration tools. - Familiarity with IT ticketing systems. - Multilingual ability is a plus. Additional Details: Kyndryl values your growth and development by offering extensive technical trainings, including cloud technology, and free certifications to enhance your skills. You'll have the opportunity to pursue a career in advanced technical roles and beyond, taking your future to the next level within a dynamic and supportive environment. Note: The company's dedication to inclusivity and welcoming individuals from diverse backgrounds is fundamental to its culture, providing a sense of belonging and fostering a culture of empathy and shared success. Role Overview: As a Level 1 Technical Support Specialist at Kyndryl, you will be part of an elite team providing exceptional technical assistance to B2B clients. Your primary responsibilities will include delivering Level 1 support for hardware, software, and services, troubleshooting various technical issues, handling password resets and incident logging, and ensuring high customer satisfaction by meeting SLAs and KPIs. Key Responsibilities: - Deliver Level 1 support for hardware, software, and services as per contract. - Troubleshoot and resolve issues related to OS, Email (Outlook/Exchange/Lotus), Networking (VPN/Connectivity), O365, VMware, and collaboration tools (Teams, Webex, Slack). - Handle password resets, entitlement checks, and incident logging in ticketing tools. - Escalate issues to appropriate teams while acting as the clients advocate. - Manage service outages and update status messages. - Maintain software license and hardware inventory records. - Meet SLAs, SLOs, and KPIs with high customer satisfaction. Qualification Required: - Excellent verbal & written English communication. - Strong customer service and troubleshooting skills. - Knowledge of Windows, macOS, O365, VMware, Networking, Internet Security, and Collaboration tools. - Familiarity with IT ticketing systems. - Multilingual ability is a plus. Additional Details: Kyndryl values your growth and development by offering extensive technical trainings, including cloud technology, and free certifications to enhance your skills. You'll have the opportunity to pursue a career in advanced technical roles and beyond, taking your future to the next level within a dynamic and supportive environment. Note: The company's dedication to inclusivity and welcoming individuals from diverse backgrounds is fundamental to its culture, providing a sense of belonging and fostering a culture of empathy and shared success.