Source description
About the role
Serve as a primary point of contact for clients during onboarding and implementation projects
Gather and document client requirements related to data, reporting, and system workflows
Assist with configuring software solutions to meet client needs, including database setup and data mapping
Perform data imports, exports, cleansing, and validation using SQL and related tools
Support database management tasks such as querying, troubleshooting, and performance monitoring
Collaborate with internal technical teams to resolve issues and deliver solutions
Provide training and guidance to clients on system functionality and data best practices
Create and maintain clear documentation for processes, configurations, and client environments
Troubleshoot client issues and provide timely, professional support
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