L2 Support Engineer

Experience in planning and designing or operating service providers or large enterprise WAN/LAN networks. In-depth understanding of TCP/IP protocol stack and operation. Knowledge of WAN technologies and protocols like MPLS, MPLS-based VPNs, BGP,OSPF, QoS, NAT, and Multicast. You possess expert-level expertise in Routing, Switching including L2/L3 protocols and SDWAN products (Cisco, Juniper, Extreme, Aruba). Knowledge of Linux administration. Hands-on experience in public and private cloud technologies such as AWS,Azure, Open stack, and VMware is desirable. Oversee the SD-WAN managed service for customers, ensuring that configurations are optimized. Manage customers configurations and execute changes or developments in their network or applications. Perform troubleshooting and incident management for high-priority issues and ensure that they are resolved within the timeframes set by service level agreements. Handle customers technical enquiries as well as service-related enquiries. Ensuring SD-WAN network infrastructure is working at optimal levels. Participate in critical maintenance windows, and to open and track TAC cases through to problem resolution on pre and post-production issues. To raise equipment, Return Material Authorizations (RMAs) and to track these through to problem resolution. Acting as technical lead in cooperation with presales and project management teams Leading and building relationships with engineering teamsSupport knowledge sharing and training, both internally and with customer teams. Support knowledge sharing and training, both internally and with customer teams. Skillsets: Design and implement SD-WAN network configurations. Provide insights and recommendations regarding customers networks and their optimization. Demonstrated work experience as either a Sales Engineer, Solutions Architect,Pre-Sales SE or Network Consulting Engineer preferred. Knowledge in architecting and/or managing large-scale, high-performing, and resilient Enterprise networking solutions. Knowledge of competitive products, solutions, and services. You will partner with the Account Managers to understand customer pain points and conduct whiteboard network architectural reviews in addition to conducting product presentations of Lavelle Solutions. You will architect, design, and propose Lavelle SDWAN network solutions to capture additional sales.Validate customer proof-of-concept setups, network designs, and network deployments using new products and features. Validate customer proof-of-concept setups, network designs, and network deployments using new products and features. Put together design guidelines and recommend improvements to customers for the networks they support. Author white papers on technology and product.