Consultant - Technical Support (Kochi)

Why Ample We value our team members, and you can look forward to- - Humane work environment with strong focus on people's well-being - Work Culture that is growth oriented and fun - Continuous learning - on the job as well as through programs, and mentoringCompensation in line with the best in the industry Ample is a 29 year old organisation. What does it mean for you - We are a stable organisation with with over 29 years of experience in SI / IT - in an environment where companies rarely cross 10 - We have built trusting relationships - with team members, customers and partners, several of them for over a decade, and many over two decades. - We have navigated diverse challenges, disruptions and have navigated them all, and emerged triumphant. The foundation for future growth is on the following foundations- - Globally revered brands in partnerships with Ample - in the enterprise and retail industry - You would be representing a brand that the market has revered and valued over two decades. - We aspire to grow at a trailblazing pace over the next 5 years, and reach USD 1 Billion. This will need leaders who can take the mantle of responsibility towards this chance. - Our current enterprise base of 1500 customers is spread across the country and will become the core of our growth engine. We live our vision and values- - Our customers and team members experience this every day, making it a place to be for anyone engaging with us. - We have an open culture where people are expected to focus on what-is-right instead of who-is-right. Feedback, suggestions and comments are encouraged, and acted upon. Anyone can speak to anyone in the organisation. Key Roles & responsibilities: Customer service / Front-end customer handling. Handling customer queries / issues in the store related to (Mobile, Laptop & Desktop). Troubleshooting of technical related issues and ensure to resolve the issues / queries. Escalate problems when unable to resolve customer issues. Knowledge of computer hardware & software is an added advantage. Excellent language fluency, excellent verbal & written communication skill. Should be able to handle customer queries and should aim at customer delight. Should be technically sound. Self driven & goal oriented and willing to work on Weekends Duration: Contract Basis: Your consultation period is 1 year and and this period may be extended or pre-closed as per the business needs. Why Ample We value our team members, and you can look forward to- - Humane work environment with strong focus on people's well-being - Work Culture that is growth oriented and fun - Continuous learning - on the job as well as through programs, and mentoringCompensation in line with the best in the industry Ample is a 29 year old organisation. What does it mean for you - We are a stable organisation with with over 29 years of experience in SI / IT - in an environment where companies rarely cross 10 - We have built trusting relationships - with team members, customers and partners, several of them for over a decade, and many over two decades. - We have navigated diverse challenges, disruptions and have navigated them all, and emerged triumphant. The foundation for future growth is on the following foundations- - Globally revered brands in partnerships with Ample - in the enterprise and retail industry - You would be representing a brand that the market has revered and valued over two decades. - We aspire to grow at a trailblazing pace over the next 5 years, and reach USD 1 Billion. This will need leaders who can take the mantle of responsibility towards this chance. - Our current enterprise base of 1500 customers is spread across the country and will become the core of our growth engine. We live our vision and values- - Our customers and team members experience this every day, making it a place to be for anyone engaging with us. - We have an open culture where people are expected to focus on what-is-right instead of who-is-right. Feedback, suggestions and comments are encouraged, and acted upon. Anyone can speak to anyone in the organisation. Key Roles & responsibilities: Customer service / Front-end customer handling. Handling customer queries / issues in the store related to (Mobile, Laptop & Desktop). Troubleshooting of technical related issues and ensure to resolve the issues / queries. Escalate problems when unable to resolve customer issues. Knowledge of computer hardware & software is an added advantage. Excellent language fluency, excellent verbal & written communication skill. Should be able to handle customer queries and should aim at customer delight. Should be technically sound. Self driven & goal oriented and willing to work on Weekends Duration: Contract Basis: Your consultation period is 1 year and and this period may be