Java Application/Production Support (Bengaluru)

Experience for Senior: 4 - 8 years Roles : Java Application/Production Support Responsibilities o Investigate and drive support resolution with senior external clients. internal stakeholders and other Marquee engineering teams Serve as point of escalation for support issues from L1 o Automate manual processes to increase efficiency and reduce risk. o Participate in on-call rotations and respond to incidents as needed. o Continuously improve processes and systems to increase reliability and reduce risk. o Influence and suggest improvements on roadmap for enhancing Marquee client experience. o Create documentation /runbooks and code snippets to share with clients and internal engineering teams o Providing mentorship and guidance to junior team members to ensure successful resolution of issues Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms. [Senior Role] o Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed. Work closely with the engineering team to drive resolution of client issues. [Senior Role] Must Have Skills o Primary Skill Hands on experience in programming languages - Java Debugging API calls, writing quality-of-life snippets for clients Creating scripts for debug tooling Basic knowledge Of UI and API integration Basic knowledge Of SQL Presentable to clients and a transparent, empathetic communicator able to talk to clients and stakeholders with confidence. Willing to execute on support issues while also building out the function and automating resolution of repeat issues o Secondary Skills Experience with working in UNIX environment Hands on experience in scripting languages Shell script or Perl Basic knowledge of RDBMS environments such as Sybase ASE/IQ, Oracle or DB2 etc. .