Software Support Specialist

As a L2 Support Engineer at Amdocs, you will play a crucial role in providing advanced operational support for VMware-based infrastructure and SON (Self-Organizing Network) applications in a telecom environment. Your responsibilities will include troubleshooting complex issues, implementing fixes, ensuring compliance with SLAs, and supporting automation initiatives while collaborating with various teams. Key Responsibilities: - Infrastructure and App Support - Manage and troubleshoot VMware vSphere, ESXi hosts, and vCenter environments. - Perform patching, configuration, and capacity management for virtualized infrastructure. - Support backup and restore operations, ensuring compliance with RPO/RTO targets. - Provide L2 support for SON applications, including incident resolution and root cause analysis. - Collaborate with L1 and L3 teams to resolve escalated tickets and ensure timely closure. - Assist in performance tuning and proactive monitoring of SON modules. - Linux Administration - Perform Linux system administration tasks, including user management, patching, and performance optimization. - Troubleshoot Linux-based application issues and coordinate fixes. - Support cloud environments such as Azure and Red Hat OpenShift (RHOCP). - Assist in deployments, monitoring, and troubleshooting cloud-native applications. - Database & Development Skills - Basic administration and troubleshooting for Snowflake and NoSQL databases. - Write and maintain basic Python scripts for automation and operational tasks. - ITSM & SLA Management - Use ServiceNow or similar ITSM tools for incident, change, and problem management. - Ensure adherence to SLA timelines and maintain accurate ticket documentation. Qualifications Required: - Required Skills & Experience - 5+ years in IT operations with strong exposure to VMware virtualization and Linux administration. - Hands-on experience with SON applications or telecom OSS/BSS systems. - Familiarity with cloud platforms (Azure, RHOCP) and containerized environments. - Working knowledge of Snowflake, NoSQL databases, and basic Python scripting. - Experience with ITSM tools (ServiceNow) and SLA-driven environments. - Robust troubleshooting and analytical skills; ability to work in a 247 support model. At Amdocs, we believe in empowering our employees to 'Live Amazing, Do Amazing' every day. We foster a culture of making a real impact, fostering growth, embracing flexibility, and building connections to enable you to live a meaningful life while making a difference in the world. Amdocs is an equal opportunity employer, welcoming applicants from all backgrounds and committed to fostering a diverse and inclusive workforce. As a L2 Support Engineer at Amdocs, you will play a crucial role in providing advanced operational support for VMware-based infrastructure and SON (Self-Organizing Network) applications in a telecom environment. Your responsibilities will include troubleshooting complex issues, implementing fixes, ensuring compliance with SLAs, and supporting automation initiatives while collaborating with various teams. Key Responsibilities: - Infrastructure and App Support - Manage and troubleshoot VMware vSphere, ESXi hosts, and vCenter environments. - Perform patching, configuration, and capacity management for virtualized infrastructure. - Support backup and restore operations, ensuring compliance with RPO/RTO targets. - Provide L2 support for SON applications, including incident resolution and root cause analysis. - Collaborate with L1 and L3 teams to resolve escalated tickets and ensure timely closure. - Assist in performance tuning and proactive monitoring of SON modules. - Linux Administration - Perform Linux system administration tasks, including user management, patching, and performance optimization. - Troubleshoot Linux-based application issues and coordinate fixes. - Support cloud environments such as Azure and Red Hat OpenShift (RHOCP). - Assist in deployments, monitoring, and troubleshooting cloud-native applications. - Database & Development Skills - Basic administration and troubleshooting for Snowflake and NoSQL databases. - Write and maintain basic Python scripts for automation and operational tasks. - ITSM & SLA Management - Use ServiceNow or similar ITSM tools for incident, change, and problem management. - Ensure adherence to SLA timelines and maintain accurate ticket documentation. Qualifications Required: - Required Skills & Experience - 5+ years in IT operations with strong exposure to VMware virtualization and Linux administration. - Hands-on experience with SON applications or telecom OSS/BSS systems. - Familiarity with cloud platforms (Azure, RHOCP) and containerized environments. - Working knowledge of Snowflake, NoSQL databases, and basic Python scripting. - Experience with ITSM tools (ServiceNow) and SLA-