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About the role
About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industrys most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Gleans agentic capabilities - AI agents that automate real work across teams by accessing the industrys broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the Worlds Most Creative Companies (Top 10, 2025), by CNBCs Disruptor 50, Bloombergs AI Startups to Watch (2026), Forbes AI 50, and Gartners Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, were helping the worlds largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality. If youre excited to shape how the world works, youll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. Youll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company. About the Role: Glean is seeking a talented Solutions Architect (SA) to join our rapidly expanding, venture-backed startup. Glean is the Work AI platform powering intelligent search, AI assistants, and scalable AI agents for the world's largest enterprises. Join our hard-working team and elevate your career. We are professional, creative, passionate, and, most importantly customer-obsessed. This is not a traditional SA role where you build slide decks. You will write code, build working prototypes, and ship real integrations alongside the customers who use them. If you love toggling between building something technical and advising a customer on how to deploy it, this role is for you. You will be the primary technical advisor to our customers post-sale, focusing on our Enterprise and Strategic segment, where the architecture and integration demands are high. You will guide customers through their architecture, design, and implementation of Glean within their enterprise environment and you will build alongside them, not just advise. You will: - Establish and maintain your role as the customer's primary technical advisor. Think of yourself as the CTO of the customer relationship. - Build working prototypes, tools, and integrations using Glean APIs (Indexing, Search, Chat), RAG workflows, MCP tools, and agent frameworks directly with and for customers. - Onboard new data sources and implement custom integrations of Glean into customer work environments and business application architectures. - Identify and drive expansion opportunities including AI assistants, agents, and API-driven applications within each customer's architecture. - Provide training and guidance to customer technical resources to enable them to manage, support, and extend Glean in their environment. - Troubleshoot and resolve technical issues for your assigned customers, from log analysis to end-to-end transaction tracing. - Work with Product Management and Engineering to drive product improvements based on patterns you observe across customer engagements. About you: 6 to 10 years of experience in Solutions Architect, or related roles. Interpersonal skills: - Communication: professional presentation and interaction skills with both customers and internal teams. Able to explain complex AI and integration concepts clearly to technical and non-technical audiences. - Project planning: plan and execute the implementation of customer projects. - Self-motivated: a proactive approach to delivering service to customers. - Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion. - Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers. - Pre or Post-sales Solution Architect experience in a product-led company is a huge plus. Technical skills: - Software development experience in .
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