Source description
About the role
-Answer calls professionally to provide information about ERP and services and obtain details of complaints. - Understand Customers Complaints related to ERP and can translate it to IT team Properly. - Maintaining and monitoring ERP project plans, project schedules & work hours. - Assist users in all aspect of ERP system use. - Manage the configuration and operation of on-premise ERP systems; provide technical support for ERP and software issues. - Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. - Documenting and following up on key actions and decisions. - Follow up to ensure that appropriate actions were taken on customers requests. .
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