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About the role
LeadSquared is a fast-growing SaaS CRM company serving 2,000+ customers globally with a 1000+ member team across India, US, Middle East, ASEAN, ANZ, and South Africa. This role is focused on owning and resolving customer technical issues end-to-end while working closely with product and engineering teams. Key responsibilities: Troubleshoot and resolve product issues across phone, email, and chat Work with APIs, webhooks, and integrations Deliver resolutions within SLA timelines Support onboarding, product training, and documentation Collaborate with engineering on bugs and improvements Requirements: 2+ years in SaaS product/technical support Strong troubleshooting and communication skills Knowledge of APIs/Webhooks/Connectors Experience supporting enterprise customers Comfortable with 24/7 shifts Good to have: PHP, Java, or Python knowledge CRM/marketing automation experience Ability to build sample scripts/POCs Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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