Technical Program Manager

About Leena AI

Leena AI is a leader in Agentic AI for the enterprise. We are building an iconic company, delivering AI Colleagues that transform back-office functions and accelerate the full promise of Generative AI—unlocking real productivity gains, cutting costs, and delighting employees at scale.

Leena AI provides the most forward-looking, open, and scalable Agentic AI architecture for the enterprise— it empowers CIOs and CTOs to develop, deploy, and manage AI Colleagues for the back office at scale. Built with full governance, compliance, security, and auditability at its core.

Leena AI integrates with 1000+ applications, including SAP, Salesforce, ServiceNow, Workday, and Microsoft Office 365. We are proud to be trusted by 500+ global enterprises and 20 million+ employees, including leading brands such as Nestlé, Puma, Coca-Cola, Sony, and Etihad Airways.

Founded in 2018 and headquartered in New York, Leena AI has secured over $40M in financing from top-tier investors including Greycroft, Bessemer Venture Partners, B Capital, and Y Combinator.

Role Overview

We are looking for a motivated Technical Program Manager – Level 1 to support our engineering teams in delivering high-quality solutions to customers. This role focuses on Agile execution support, JIRA/JSM operations, and managing technical support requests while collaborating closely with Engineering, Product, and Support teams.

You will help improve delivery predictability, ensure SLA compliance, and streamline workflows to enhance customer experience.

Key Responsibilities

A. Delivery & Execution Support

Assist in planning, tracking, and monitoring engineering tasks across sprints

Support Agile ceremonies such as daily stand-ups, retrospectives, and grooming

Identify and escalate risks early to ensure smooth and timely delivery

Maintain accurate documentation and progress updates

B. JIRA / JSM Ownership

Manage and triage L3 technical support tickets with proper priority and routing

Ensure ticket workflows, SLAs, and categorizations are followed consistently

Build and maintain dashboards, reporting, and status visibility in JIRA & Confluence

Help implement workflow improvements and automation rules for efficiency

C. Technical Coordination

Work with developers to gather issue details, reproduce problems, and align on timelines

Understand system components, integrations, and API-level basics to support triage

D. Stakeholder Collaboration

Act as a communication bridge between engineering, product, and support teams

Share weekly reports on progress, ticket metrics, and delivery blockers

Drive alignment on priorities with clear expectation setting

Required Qualifications

2-4 years of experience in a technical coordination or program support role

Hands-on experience with JIRA / JIRA Service Management

Understanding of Agile/Scrum and SDLC fundamentals

Good analytical, communication, and documentation skills