Performance, Capacity and Continuity Manager

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Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets. Your New Role and Responsibilities

The Performance, Capacity and Continuity Manager is responsible for the governance, execution, reporting, and continual improvement of Service Level Management, Capacity & Performance Management, IT Service Continuity Management (ITSCM), Business Continuity Planning (BCP), and Disaster Recovery (DR) processes within a Federal Government ICT environment.

Working within an ITIL-aligned service management framework and leveraging ServiceNow as the enterprise ITSM platform, the role ensures ICT services meet agreed service levels, remain capable of supporting current and future business demand, and can recover effectively from service disruptions or disaster events.

The position collaborates closely with government stakeholders, service providers, technical teams, cyber security personnel, and vendors to ensure contractual obligations, operational performance targets, and continuity requirements are achieved. Key Responsibilities Lead and govern Service Level, Capacity & Performance, Business Continuity and Disaster Recovery practices within an ITIL-aligned environment

Monitor service performance, identify risks and trends, and deliver Service Improvement Plans to enhance outcomes

Develop and maintain capacity plans, analyse utilisation trends, and forecast future service demand

Maintain and test Business Continuity and Disaster Recovery plans, including coordinating exercises and post-incident reviews

Engage stakeholders, facilitate governance forums, and support audits while ensuring compliance with PSPF, ISM and contractual obligations

About You and What You'll Bring

Proven experience (5+ years) in IT Service Management within complex enterprise or Federal Government environments

Demonstrated expertise in Service Level Management, Capacity & Performance, Business Continuity and Disaster Recovery

Strong capability in producing executive-level reports, dashboards, and governance artefacts (ideally using ServiceNow)

Excellent analytical, problem-solving and stakeholder engagement skills

Strong written and verbal communication skills, with the ability to work collaboratively across teams

This role does require the successful applicant to be an Australian Citizen and hold a Baseline level security clearance. Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia. Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups. Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community. Next Steps To apply for this role, follow the links or apply via our Careers page.

Recruitment process - virtual / face to face interview & background checks.

Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.

We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team careers.au@au.leidos.com if you’d like to discuss any additional support during your application or throughout the recruitment process.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.