IT Solution Architect – ServiceNow

We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub . Employer: Lenovo Japan, LLC Work location: Akihabara UDX (Tokyo); (3 onsite and 2 remote days in a week could be applicable) Smoking: Not allowed in the office, but smoking room is available in 5th floor of Akihabara UDX Employment condition: Permanent Staff (Probation period: 6 months) Expected salary: Depending on the current salary and experience, we would make our decision Overtime allowance: Not applicable Working hours: 9:00-17:45 (Rest time: 1 hour (12:00-13:00)) Holidays: Saturday, Sunday, national holidays, year-end holiday, established anniversary day, special holiday, and compensatory holiday Social insurance and benefits: Comprised of Pension, Health, Unemployment and Worker's Accident Compensation, Defined-contribution pension, property accumulation savings, Lenovo employee group life insurance, etc. Key Responsibilities Lead the solution architecture across multiple ServiceNow domains including ITSM, CSM, ITOM, HAM/SAM, and Security Operations (SecOps). Experience in integration and Service Portal is MUST to have for this role. Ability to debug issues, bugs and provide technical support to the functions built within the platform Ability to code and configure is MUST for this role Work closely with pre-sales team to understand the technology requirements from SOW and provide/validation solutions to meet business need. Experience in designing architecture diagram, data modelling and writing technical specification Define and enforce ServiceNow platform best practices, development standards, and technical architecture principles. Conduct code and configuration reviews, ensuring alignment with enterprise design patterns and compliance standards. Serve as a technical design authority, contributing to and chairing architecture/design review boards. Guide solution development through early-stage delivery, ensuring reusability and performance. Mentor and train technical leads and developers; uplift platform knowledge and capability across teams. Collaborate with Offering, Engineering, and Delivery leads to bridge GTM vision with technical feasibility. Evaluate new ServiceNow platform capabilities and adjacent AI/workplace technologies for strategic adoption. Required Qualifications: 8–12 years of ServiceNow experience, including 3+ years in architecture or solution leadership roles Strong hands-on knowledge across ITSM, ITOM, HAM/SAM, and Security Operations (SecOps) Proven ability to lead solution design workshops, build technical blueprints, and translate business needs into scalable architectures Proficiency in ServiceNow scripting (JavaScript, Glide), REST/SOAP APIs, and CMDB/data modeling Fluent in English and Japanese communication Certifications: Certified Implementation Specialist (CIS) – Minimum 2 domains Certified Application Developer (CAD) – Required Architect Path Certification (preferred) ITIL v4 Foundation – Preferred CTA (Certified Technical Architect) – Highly desirable but not mandatory