IT Support Executive - Manufacturing Plant

IT Support Executive - Bhiwadi (Rajasthan) Role Summary The IT Support Engineer will be responsible for providing end-to-end technical support for all plant-level IT systems including production floor equipment, hardware, network infrastructure, shop-floor applications, and user devices. They will ensure high system uptime, timely troubleshooting, preventive maintenance, and adherence to IT standards, while supporting day-to-day operations critical to manufacturing continuity. Technical Support Provide first-line and second-line support for desktops, laptops, printers, scanners, handhelds, PLC-connected systems, and production terminals. Diagnose and resolve hardware, software, and network issues raised by plant users. Install, configure, and maintain Windows OS, industrial applications, and security software. Manufacturing Systems & Applications Support MES, SCADA/HMI interfaces, SAP/ERP access, and shop-floor automation devices. Troubleshoot connectivity between OT (Operational Technology) and IT systems. Coordinate installation, updates, and patching for plant-critical applications. Network & Infrastructure Manage LAN/WAN connectivity, Wi-Fi access points, switches, CCTV monitoring, access control systems, and IP telephony. Coordinate with central IT for firewall policies and network security. Maintenance & Compliance Perform periodic preventive maintenance across plant systems. Maintain asset inventory, AMC records, and compliance documentation. Support IT audits, data backup, antivirus deployment, and patch compliance. User Support & Training Provide technical guidance to employees on system usage, safety, and best practices. Conduct basic training sessions for plant and office staff. Vendor & Stakeholder Coordination Liaise with vendors for equipment servicing, component replacement, and AMC. Work with cross-functional teams (production, maintenance, quality) to ensure smooth operations. Required Skills & Competencies Strong knowledge of Windows OS, Active Directory, user management. Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs). Experience supporting manufacturing environments, OT/IT integration (preferred). Hands-on exposure to industrial peripherals, barcode systems, production terminals. Familiarity with CCTV, access control, printers, handheld devices. Good analytical and troubleshooting capabilities. Ability to prioritize and resolve issues under time pressure. Requirements Bachelors Degree in Computer Science, IT, Electronics, or related field. 2 to 5 years of IT support experience, preferably in a manufacturing plant. Certifications such as CompTIA A+, N+, CCNA, or Microsoft MCP are a plus. Experience Level Mid LevelIt is a Full Time Manufacturing job for candidates with 2 - 5 years of experience.More about this IT Support Executive - Manufacturing Plant jobPlease go through the FAQs to get all answers related to the given IT Support Executive - Manufacturing Plant jobWhat qualifications and experience are required for this IT Support Executive - Manufacturing Plant position Ans : Candidates should have All Education levels with 2-5 years of experience. What is the salary and job type for this role Ans : Salary details will be shared during the hiring process. What shift and timings does this job follow Ans : This IT Support Executive - Manufacturing Plant job follows a Day shift. Do you need to visit the office for this job Ans : Yes, candidates need to visit the office and work from the location in Cyber Park, Gurgaon. How many openings are available for this position Ans : There is 1 opening available for this position. Is this job open for all genders Ans : Yes, this IT Support Executive - Manufacturing Plant job is open for both male and female candidates. Where is this job located Ans : This IT Support Executive - Manufacturing Plant job is located in Cyber Park, Gurgaon. Why should you apply for this IT Support Executive - Manufacturing Plant job Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening available. .