Application Support Engineer

(A)JOB SUMMARY We are looking for an experienced and highly motivated L1 Application support engineer to be part of a skilled team of Service Support Team. (B) JOB DUTIES & RESPONSIBILITY • Provide technical support to users on GIS based application at customer premises • Handle all issues assigned by customer/user directly • Evaluate issues, troubleshoot and provide resolution • Ensure that all the operational processes and SLA are strictly followed • Co-ordinate with L2 & L3 support team members to get the status of issues that have been transferred • Provide application support during outage/degrade or any enhancements. • Ensure that the data feeds required by the application are loaded properly into the solution by the automated modules. • Need to interact with stakeholder regarding the resolution of issues. • Perform incident/change/release management activities • Troubleshoot end user problems • Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture • Required to report to Customer Operational Manager. • Ready to work in 24*7 shift (rotational on weekly /bi-weekly). (C) QUALIFICATION & SKILLSET • 2 - 4 Years of Experience • Excellent written and verbal communication skills. • Technical knowledge of GIS application is must. Eg. MapInfo, QGIS, etc. • Knowledge about application integration (integrated with other systems to receive data/information) • Knowledge of complete Data flow in the system. • ITIL certification is preferred (Good to have...) • Knowledge in Telecom wireline would be an advantage