Application Engineer EMEA

Job Title: Customer Success Application Engineer - Litmus GCC, EMEA The Application Engineer is a key technical role within the Litmus Customer Success team and is responsible for ensuring successful configuration, deployment, and value realization of Litmus Edge and Litmus Edge Manager for customers across the EMEA region. About the Role The Application Engineer will work with prospective and existing customers during proofofconcept projects and production implementations, validating requirements, developing bestpractice configurations, and delivering technical outcomes that demonstrate measurable business value. The role partners closely with Sales Engineers, Account Managers, Product Management, Development, and the Litmus Support Desk to support presales transitions, customer expansion, product feedback, and Level 2 technical support. This role reports to Manager Customer Success Operations with global reporting to the Director of Technical Delivery. What Youll Do Validate customer requirements for proof of concept and production implementations of Litmus products Configure Litmus Edge and Litmus Edge Manager during proof of concepts, customer pilots, and production deployments Lead assigned technical implementation activities and ensure contracted technical responsibilities are delivered successfully Develop innovative solution approaches that help customers maximize value from Litmus products Maintain and contribute to internal solution libraries, deployment best practices, reusable configurations, and technical documentation Provide Level 2 technical support to the Litmus Service Desk, including troubleshooting, rootcause analysis, and customer issue resolution Participate in oncall rotation for customers requiring 24x7 support coverage Support Sales Engineers and Account Managers with technical architecture reviews, proposal inputs, RFI/RFP responses, demonstrations, and smooth presales to implementation handovers Provide field feedback to Product Management and Development on customer requirements, market gaps, bugs, and product enhancement opportunities Support webinars, customer meetings, partner enablement, valueadded reseller discussions, and customer user group activities as required What Youll Bring Must Have Handson experience implementing software, infrastructure, automation, IIoT, analytics, or shopfloor solutions in a manufacturing environment Strong technical understanding of network protocols, system architecture, Linuxbased systems, databases, and customer deployment environments Experience with product configuration, technical troubleshooting, and customerfacing implementation or support activities Working knowledge of scripting or coding using Python, JavaScript, or similar languages Understanding of containerized and cloud/hybrid infrastructure technologies such as Docker, Kubernetes, Azure, AWS, or GCP Excellent communication skills with the ability to work directly with customers, internal technical teams, sales teams, and partners Selfstarter with the ability to work independently as well as collaboratively in a fastpaced, changing environment Nice to Have Experience with Litmus Edge, Litmus Edge Manager, industrial data platforms, OPC/UA, PLC/SCADA systems, or edge connectivity use cases Exposure to presales support, solution demonstrations, technical proposal review, RFI/RFP participation, or customer expansion activities Experience supporting partners, valueadded resellers, webinars, customer focus groups, or usergroup events Ability to translate field observations into clear product feedback, enhancement requests, and bestpractice documentation Enjoys solving complex technical problems, learning new technologies, and helping customers realize measurable business value Reports to: Manager Customer Success Operations .