Level 2 Support Analyst

Litmus7 is seeking an exceptional talent who can work on 24x7 rotational shift to monitor, triage, fix customer Digital Landscape. Retail production Support Knowledge is Mandatory.

What You'll Do

• • Proactive monitoring such as application uptime, performance metrics, transaction failures, and key error thresholds, Databases metrics of mission-critical applications and services across on-prem and cloud-hosted environments.

• • Alert triage and initial diagnosis for application performance and availability issues based on SLAs.

• • Ticket creation and routing via ServiceNow based on alert severity and impact.

• • Maintain and optimize monitoring visibility and dashboards per industry best practices.

• • Execute, build & keep the SOPs up to date.

• • Coordinate with various application Teams, SME’s, Service Desk operations team to resolve and escalate Issues.

• • Recommend and follow best practices on alerts optimizations, automations.

• Technology Environment

• • Monitoring platforms: DataDog, LogicMonitor, Pingmon, Yottaa, Spotlight

• • Ticketing: ServiceNow, Jira

• What You Bring

• Technical & Operational Expertise

• • Be ready to work on 24x7 rotations at Bangalore work location.

• • Experience : 1 to 3 years of experience as an end-to-end application support echo system. Good to have retail.

• • Ownership, accountability and responsibility of the tasks assigned.

• • Work closely with business and application owners on troubleshooting, support, and documentation.

• • Excellent communication skills to present customer, drive P1.

• • Good adaptive skills to work under pressure based on SLAs.

• • Be a team player, humble, and should be able to set by example.

• #LI-AR1