Control-M SME Professional

Workload Automation is a single point of control for planning, executing & monitoring disparate applications in a distributed and complex IT environment. With EY s complex infrastructure, workload automation has been, and will continue to be, a critical service for scheduling a wide range of processes on a variety of systems across 3 global datacenters and beyond. The Workload Automation Operations Team is a 24x7 support system. Members are responsible for monitoring, troubleshooting / escalating workload issues in development, acceptance, and production environments. There are Eight Control M servers controlling over five thousand agents around the world, managing approximately 35K jobs daily. Essential Functions of the Job : The role of the senior associate in workload automation operations will center on the following Points- Ownership of the workload automation environments to included, but not be limited to: Proactive monitoring of automated processing and acting on processing failures, various alerts, and general work flows within the workload environment. Creating tickets, escalation, and documentation of workload processing issues as directed by PSP, or specific instructions embedded in job definitions, Assisting with managing batches to mitigate impact on Service or Operating Level Agreements Managing the batches during planned activity windows involving application enhancements/deployments, disaster recover exercises, password updates, OS and DB patching and monthly reboots Creating and decommissioning of batch schedules within the scheduling tool, following documentation and department protocols. Code / application migration and script execution on Unix/Linux and Windows platforms Assisting with modifications of automated processing and work flows within the workload environments, per request via Service-Now ticketing system. Creating and maintaining documentation and reporting for supported environments. The role requires the individual to operate as a Subject Matter Expert (SME) within their scope of the workload automation solution providing level 3 production support. This requires the individual to work closely with the sub-team lead for workload automation. In addition, the role requires decision making / input relating to: Use of their Subject Matter Expert (SME) knowledge in all Control M components to provide fault tolerant schedules and alerting. Provide advice and assistance to our clients concerning the changing workload environment when better practices are identified. Seeking various automation opportunities wherever possible, utilizing various EY supported tools. Reviewing Service and Incident tickets and working with support in managing batches in production and non-production environments Work with application support teams to further escalate issues to management when system availability and Service Level Agreements are in jeopardy. Knowledge and Skills Requirements: Bachelor s degree in computer science or a related discipline, or equivalent work Experience. Minimum of 3-5 years experience in workload automation environment (operations and/or design) Proficient with Control-M workload automation software- Version 9.0 Intermediate knowledge on BIM, AFT, SAP, Control modules, Self Service within Control-M and SFTP Basic knowledge to navigate through various OS systems and execute scripts (Windows, Unix, Linux, Oracle/ SQLPlus). Ability to diagnose, troubleshoot and resolve incidents and manage the ticketing queue (i.e. Service Now or any other ticketing platform) Proficient with MS Excel, Access, Word, Outlook, Visio, SharePoint and Service Now Additional Skills Requirements: Excellent communication and interpersonal skills. Strong critical thinking skills. Clear understanding of IT . Dependable leadership skills. Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid Change. Customer orientation and responsiveness. Ability to deal efficiently with escalations and difficult situations/people under Pressure. Outstanding self-management , influence management , information presentation . English language skills - excellent written and verbal communication . Experience working in a global IT environment. Basic project management and reporting skills. Flexibility in work schedule to accommodate business needs. ITIL training a plus.