Technical Support Executive

Excellent communication and customer handling skills. Hands-on experience with ITSM tools, especially ServiceNow. Experience with firstline support and troubleshooting of IT hardware/software (e.g., desktops, laptops, printers). Ability to work in 24/7 rotational shifts and flexible hours. Knowledge of Active Directory, MS Office, and basic network troubleshooting. Experience with MS Outlook, VPN, Remote Desktop Management, and Unix OS (HP Unix, Solaris, AIX, Linux) is a plus. Support for applications such as SnagIt, TeamViewer, MS apps, Duo MFA, SolarWinds, and others. Scope of Support: Password resets & account unlocks (Active Directory and other apps) MS Office and Outlook issues Printer troubleshooting & access management Basic troubleshooting for laptops, desktops, and networks VPN, email client issues, and remote server management Basic support on Unix OS (HP Unix, Solaris, AIX, Linux)