Source description
About the role
Key Responsibilities: Implementation of SAP Customer Service: Lead the end-to-end implementation of SAP CS modules, ensuring alignment with business processes. Support and Troubleshooting: Provide level 2 and level 3 support for SAP CS issues, resolving problems swiftly to minimize downtime. Training and Mentoring: Conduct training sessions for end-users and junior staff on SAP CS functionalities and best practices. Documentation: Create and maintain comprehensive documentation for system processes, user guides, and operational procedures. Collaboration: Work closely with other modules (like MM and SD) to ensure seamless integration and data flow. Project Management: Lead projects relating to enhancements and upgrades in SAP CS, adhering to timeline and budget constraints.
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