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About the role
Key Responsibilities: Provide technical support and troubleshoot applications running on Linux platforms.Collaborate with cross-functional teams to resolve complex technical issues and improve system performance.Monitor application health, availability, and system reliability to ensure uninterrupted operations.Develop and implement solutions to improve application scalability, reliability, and performance.Conduct root cause analysis (RCA) for incidents and implement corrective and preventive actions.Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.Participate in on-call rotation and provide 24/7 production support for critical applications.Manage incident, problem, and change requests following IT support processes and best practices.Support deployment activities, system maintenance, and environment monitoring.Ensure timely resolution of tickets and adherence to SLA requirements. Skills: Application Support, Incident Management, Troubleshooting, Root Cause Analysis, Linux, Technical Support Experience: 2.00-12.00 Years Key Responsibilities: Provide technical support and troubleshoot applications running on Linux platforms.Collaborate with cross-functional teams to resolve complex technical issues and improve system performance.Monitor application health, availability, and system reliability to ensure uninterrupted operations.Develop and implement solutions to improve application scalability, reliability, and performance.Conduct root cause analysis (RCA) for incidents and implement corrective and preventive actions.Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.Participate in on-call rotation and provide 24/7 production support for critical applications.Manage incident, problem, and change requests following IT support processes and best practices.Support deployment activities, system maintenance, and environment monitoring.Ensure timely resolution of tickets and adherence to SLA requirements. Skills: Application Support, Incident Management, Troubleshooting, Root Cause Analysis, Linux, Technical Support Experience: 2.00-12.00 Years
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