Application Tech Support- Software License Management

Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Manage and prioritize support tickets to ensure timely resolution.- Conduct root cause analysis for recurring issues and implement preventive measures.- Develop and maintain technical documentation for troubleshooting and knowledge sharing.- Stay updated with the latest industry trends and technologies to provide effective support. Professional & Technical Skills: - Must To Have Skills: Proficiency in Software License Management.- Strong understanding of software licensing models and compliance.- Experience in managing software licenses and ensuring compliance.- Knowledge of license optimization techniques to minimize costs.- Familiarity with license management tools and software asset management.- Good To Have Skills: Experience with ITIL framework.- Experience in supporting cloud-based applications.- Knowledge of software asset management best practices.