Global Service Desk Engineer

Global Support (Should have experience in handling calls with good communication skills – Written & Verbal) • 100% Team co-ordination • Experience 1 -2 Years ✓ Should have the urge to learn/acquire newer skills as desired in the job ✓ Attending the customer calls and queries through Chat, email & Phone ✓ Maintain and achieve SLA of all tickets ✓ Troubleshoot basic L1 Desktop related issues ✓ Raise tickets in the tool & solve problems on primary level through telephone ✓ Monitor calls, assign the calls to the respective downstream team and follow ups to be done ✓ Vendor coordination - Follow up with vendors for pending calls