Group Manager - Order Manager

Key Responsibilities: 1. Leadership and Management: · Lead and manage a team of professionals with a wide range of support in network operations, circuit engineering, customer service and support. · Develop and implement a structure that will bring talent’s highest potential and business stability. · Maintain an environment with a high percentage of tenured talents with acquired skills and tribal knowledge. · Provide mentorship and development opportunities for team members. · Oversee the deployment and maintenance of the team’s network reliability, connectivity and security compliance within the working environment. Service Delivery and Customer Support: · Develop and implement processes to improve OSAT and consistently promotes top notch Customer Experience. · Monitor and continuously improve key performance indicators (KPIs) on delivery cycle time, on time performance, revenue attainment and Customer satisfaction. · Understands the end-to-end service delivery process and takes ownership in resolving highly escalated customer issues and complaints. Strategic Planning and Innovation: · Detect emerging trends, issues and loopholes in the current state and execute strategic initiatives to enhance network capabilities and service offerings. · Identify opportunities · Drive innovation and continuous improvement within the organization.