HPE Network Management Center

Project Role : Application Tech Support PractitionerProject Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : HPE Network Management CenterGood to have skills : Python (Programming Language)Minimum 7.5 year(s) of experience is requiredEducational Qualification : 15 years full time educationSummary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to maintain high-quality service and provide effective solutions, all while deepening your product knowledge to enhance client satisfaction and system performance. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in HPE Network Management Center.- Good To Have Skills: Experience with Python (Programming Language).- Strong analytical skills to assess and resolve technical issues.- Ability to communicate complex technical information clearly to non-technical stakeholders.- Experience in managing client relationships and expectations effectively.