IBM OMS Sterling Lead

IBM Sterling OMS Lead with Java Good exposure in providing end to end production support with the quick response time Handling both Sterling Order Management and Warehouse Management Systems in production Excellent in prioritizing and providing possible solutions on tickets incidents raised by the business team warehouse team and various other teams Provide Root cause analysis RCA and report system issues to the development team and get them fixed based on impact Expert in mentoring the new team members and trainees in the team and transitioning the technical and functional details of the application Monitoring various phases of order flow and proactively identifying and resolving issues Creating reports based on the business requirement through automated PL SQL procedures Utils Java MS knowledge must Excellent leadership guidance training and mentoring the new team members and trainees in the team and transition Proactively monitoring Alerts various inventory activities between different systems Worked on Incident Management Problem Management and Change Management Good understanding on defect Analysis and should provide resolution for recurring issues Excellent in providing technical and functional expertise to drive and resolve issues Should be able to drive automation and bridges during critical issues Experience working in a Production Support project An effective communicator with excellent relationship building interpersonal skills strong analytical problem solving organizational abilities Should possess strong debuggingexcellent analytical troubleshooting and communication skills Must have prior experience in eCommerce and the Retail domain will be an added advantage Good knowledge of Sterling Commerce and its customizations Prior experience on production support and should be ready to work in day shift Willing to work in shifts and weekend on a rotational basis including weekend night shift once in month