Source description
About the role
Support Jira and Confluence through our internal Jira Service Desk. Closing Issues within the SLAs Implementing new customisations through customer service requests: Jira project configurations (Workflows, Fields, Screens, Permissions etc.) Confluence content management (Space creation, data cleaning, user macros etc.) Review and piloting of new apps from the Atlassian marketplace General maintenance of the application and ensuring best practises Assist in implementing application upgrades Provide training where required to users for all our tools Assisting with maintenance of the AWS Infrastructure for the tools Develop custom groovy scripts to fulfil requirements The ideal candidate will have: 3-5 years’ experience administering/supporting Jira and Confluence Worked within a customer facing support/engineering function Atlassian Certifications Scripting knowledge (Groovy/Python) Basic Understanding of relational databases (PostgreSQL/Oracle) Linux Knowledge (RedHat) Understanding of Cloud Platforms (AWS) Understanding of AI Systems such as ChatGPT
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