L1/L2 Support Professional

Roles and Responsibility Provide timely and effective solutions to client queries and concerns. Troubleshoot and resolve complex technical issues using various tools and techniques. Collaborate with internal teams to ensure seamless service delivery. Develop and maintain comprehensive knowledge of products and services. Identify and escalate potential issues to senior team members when necessary. Continuously improve processes and procedures to enhance customer satisfaction. Job Requirements Strong communication and problem-solving skills. Ability to work in a fast-paced environment and prioritize tasks effectively. Excellent analytical and troubleshooting skills. Experience with customer relationship management software. Strong teamwork and collaboration skills. Ability to adapt to changing situations and priorities. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.