Source description
About the role
Excellent communication skills & Ready to work 24/7 • 100% Team co-ordination • Experience 1 -2 Years ✓ Experience in troubleshooting L2 Network related issues ✓ Knowledge and working experience on Cisco Networking Products (Routers & Switches). ✓ Should work on Network related tickets and close the same within agreed SLA. ✓ Understand and follow SOPs ensuring compliance to Service Level Agreements (SLA). ✓ Escalate unresolved incidents to next level. ✓ Strong ability to diagnose network alerts, events or issues. ✓ Good understanding of Switching and Routing Protocols. ✓ Working Knowledge of multiple network programs, configuration and debugging techniques. ✓ Vendor coordination - Follow up with vendors for pending calls Soft Skills: High Integrity, problem solving skills and learning attitude, analytical and presentation skills and Process oriented.
More at Logic Planet