Source description
About the role
· Strong experience in Siemens Teamcenter PLM (Product Lifecycle Management ) framework and tools. · Understanding of the Teamcenter PLM application use in support of product design and manufacturing. · Knowledge in Bill of material, Change Management, BMIDE, Access Management, Utilities and Templates. · Must have done Installation, Configuration, Deployments and Reports · Strong understanding of the Teamcenter Architecture · Experience with rich client, server and utility development. · Provide second level of support for specific products and technology components · Coordinating problem resolution with third parties. · Overseeing daily operations of representatives who handle customer accounts. · Cultivating and maintaining ongoing customer relationships. · Utilizing excellent, in-depth knowledge of organizational products and programs to educate customers and team members within the department. · Experience in support projects and awareness in SLA Governance · Ability to provide user support as required in support of a global multi discipline environment. · Work with customers to understand their requirements. · Coordinate support activities and identify solutions for complex issues. · Provide metrics for support team. · Assure data integrity and provide solutions when inconsistencies are identified. · Good communication skills, ability to work with users.
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