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About the role
Key Responsibilities:Assist in building knowledge and provide support to your team.Engage in problem-solving discussions to resolve operational challenges.Ensure the smooth functioning of production systems and services.Manage service delivery according to operational needs and service agreements.Provide technical support for troubleshooting and resolving system issues.Collaborate with team members to enhance system performance and optimize processes.Implement operational best practices to improve system efficiency.Contribute to continuous improvement initiatives to drive system reliability and performance.Professional & Technical Skills: Must-have Skills:Proficiency in Microsoft Intune.Strong understanding of system operations, monitoring, and maintenance.Ability to troubleshoot and resolve system-related issues.Familiarity with the ITIL framework for service management.
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