SD-WAN Operations - Application Tech Support Practitioner

Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients, addressing their technical issues and concerns. - Troubleshoot system or application problems and provide timely resolutions. - Collaborate with cross-functional teams to ensure smooth system operations. - Stay updated with the latest product knowledge and industry trends. - Identify areas for process improvement and suggest innovative solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in SD-WAN Operations. - Strong understanding of network protocols and technologies. - Experience in troubleshooting network issues and optimizing network performance. - Knowledge of routing and switching technologies. - Familiarity with network security principles and best practices. - Good To Have Skills: Experience with cloud technologies. - Experience with ITIL framework. - Knowledge of scripting languages such as Python or PowerShell.