Service Desk Management(SDM)- App Tech Support

Roles & Responsibilities: - Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge.- Maintain exceptional communication skills to keep our world-class systems running.- Collaborate with cross-functional teams to ensure timely resolution of client issues.- Stay updated with the latest advancements in service desk management and voice support, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Service Desk Management.- Good To Have Skills: Service Desk Voice Support.- Strong understanding of IT operations and support.- Experience with incident management and problem management.- Excellent communication and interpersonal skills.