Helpdesk Team Leader

We are looking for a proactive and experienced Helpdesk Team Leader to oversee the daily operations of the Helpdesk team. The ideal candidate will be responsible for ensuring adherence to service level agreements (SLAs), team performance monitoring, stakeholder communication, and continuous process improvement. The role requires strong leadership, coordination, and documentation skills to ensure seamless service delivery. Requirements: Excellent communication, interpersonal, and coordination skills. Strong leadership and team management abilities. Good understanding of Ticketing Tools, Incident Management, and SLA management. Ability to multitask and effectively prioritize work in a fast-paced environment. Strong analytical and problem-solving skills. Good knowledge of documentation, reporting, and process compliance. Proficiency in Microsoft Office, especially Excel and Outlook. ITIL Certification preferred 4 to 6 years of experience in Helpdesk or Service Desk, with at least 1 year in a team leadership or supervisory role. Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. .